Zip Bins Clearance Sale

Zip Bins are the fun way to put toys away!

Clearance sale. 50% savings.

Now only $5.00 to $10.00.

Last chance to order directly from me. To see styles visit my organizing products page.

Don’t delay, call today! Limited quantities available.

Call Nancy at: 978-922-6136

Excellent Customer Service

Yesterday, my faith was restored that some businesses still do know the meaning of customer service.

I was expecting 20 people for dinner at 6:30 last night. At 1:30 the "F3"light appeared on my oven. I pulled out the manual and turned to "troubleshooting". My husband followed the instructions on how to correct the problem and it still did not heat up. I said I'm going to call the customer service. My husband said "You'll never get someone to service it by tonight."

Because I have learned that you do not get what you do not ask for, I called. Much to my surprise the customer service rep told me that she would contact a serviceman and call me back with a half hour. 45 minutes later, as I was calling her back, my other phone rang ,and she told me that a serviceman would be here within a half hour.

20 minutes later he arrived and fixed the problem within 15 minutes.
He explained that because I had run the self cleaning process the day before, the protection for the temperature control had melted.

I would highly recommend Yale Electric, in Boston, MA . They certainly
know the essence of excellent customer service.

PS: The moral of this story is always know where your appliance manual is and the customer service number. Remember do not clean you oven just before you are having a dinner party.

Nancy
http://www.organizationplus.com

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T: (978) 922-6136

Organizer Saves Client $$$

Today I was helping a client process her mail and communications.

I noticed that the interest on her credit card bill was 18.99%. I said "I think your interest rate has skyrocketed. We need to call your credit card company." I placed the call and my client gave them permission to have me talk to cutomer service . The result was they reduced her interest rate to 11.24%.

I also asked them if she could get cash for her rewards. The result was that they she will be receiving a $250.00 credit on her account.

It could take 1 to 2 billing periods before it is issued, but will be well woth the wait.

Nancy
http://www.organizationplus.com

p.s. Did you see the new photos from a recent 3 Hour Transformation?

Organizing Clients' Responses to NY Times Article

Clients' Responses to NY Times Article

Dear Nancy,
This is a fabulous article! You should be proud! What makes you wonderful is that you are completely non-judgemental about the people you work with. I have appreciated that so much!
I dug through my piles today and can see my counters again! Phew!
Best,
KA

************************************************************************

Dear Nancy,
I had a chance to read the entire NYT article last night and as always your advice comes off as solid, practical, educational, and based on the individual needs (and psychology) of your clients. I am grateful for ALL you've helped me with, and in this year of many challenges the cheerful and durable tickler system you helped me improve has added joy.

I will be calling you to help me create an “action plan” for a new goal.

Be well and know that you and your help are richly appreciated.

VMC

New York Times Article

I was recently interviewed by Sara Rimer of the New York Times.

You can view it online here or you can also download the article at this link*.

* Requires .pdf reader

Home Office Organizing :An Orderly Office?.... That's Personal.

If you are sitting in your home office looking for that lost piece of paper there is hope.

Read "An Orderly Office? That's Personal", by Sara Rimer, in today's NY Times (3/26/09). Sara shares how she went from being lost in a sea of papers to having an office organized to suit her work style.

In it she describes some of the strategies I use to help my clients glide from cluttered chaos to a comfortable organized environment.

Organizer Recognized As Extreme Team Member

3/19/09 North Shore Women In Business revealed that Lesley Denny,
of L Denny, was revealed as the reciepient of the Extreme Team Makeover.

I was recognized as the member of the team who re-organized her office.