Monday, April 20, 2009

Zip Bins Clearance Sale

Zip Bins are the fun way to put toys away!

Clearance sale. 50% savings.

Now only $5.00 to $10.00.

Last chance to order directly from me. To see styles visit my organizing products page.

Don’t delay, call today! Limited quantities available.

Call Nancy at: 978-922-6136

Thursday, April 9, 2009

Excellent Customer Service

Yesterday, my faith was restored that some businesses still do know the meaning of customer service.

I was expecting 20 people for dinner at 6:30 last night. At 1:30 the "F3"light appeared on my oven. I pulled out the manual and turned to "troubleshooting". My husband followed the instructions on how to correct the problem and it still did not heat up. I said I'm going to call the customer service. My husband said "You'll never get someone to service it by tonight."

Because I have learned that you do not get what you do not ask for, I called. Much to my surprise the customer service rep told me that she would contact a serviceman and call me back with a half hour. 45 minutes later, as I was calling her back, my other phone rang ,and she told me that a serviceman would be here within a half hour.

20 minutes later he arrived and fixed the problem within 15 minutes.
He explained that because I had run the self cleaning process the day before, the protection for the temperature control had melted.

I would highly recommend Yale Electric, in Boston, MA . They certainly
know the essence of excellent customer service.

PS: The moral of this story is always know where your appliance manual is and the customer service number. Remember do not clean you oven just before you are having a dinner party.


Visit me at LinkedIn

T: (978) 922-6136

Friday, April 3, 2009

Organizer Saves Client $$$

Today I was helping a client process her mail and communications.

I noticed that the interest on her credit card bill was 18.99%. I said "I think your interest rate has skyrocketed. We need to call your credit card company." I placed the call and my client gave them permission to have me talk to cutomer service . The result was they reduced her interest rate to 11.24%.

I also asked them if she could get cash for her rewards. The result was that they she will be receiving a $250.00 credit on her account.

It could take 1 to 2 billing periods before it is issued, but will be well woth the wait.


p.s. Did you see the new photos from a recent 3 Hour Transformation?