Excellent Customer Service

Yesterday, my faith was restored that some businesses still do know the meaning of customer service.

I was expecting 20 people for dinner at 6:30 last night. At 1:30 the "F3"light appeared on my oven. I pulled out the manual and turned to "troubleshooting". My husband followed the instructions on how to correct the problem and it still did not heat up. I said I'm going to call the customer service. My husband said "You'll never get someone to service it by tonight."

Because I have learned that you do not get what you do not ask for, I called. Much to my surprise the customer service rep told me that she would contact a serviceman and call me back with a half hour. 45 minutes later, as I was calling her back, my other phone rang ,and she told me that a serviceman would be here within a half hour.

20 minutes later he arrived and fixed the problem within 15 minutes.
He explained that because I had run the self cleaning process the day before, the protection for the temperature control had melted.

I would highly recommend Yale Electric, in Boston, MA . They certainly
know the essence of excellent customer service.

PS: The moral of this story is always know where your appliance manual is and the customer service number. Remember do not clean you oven just before you are having a dinner party.

Nancy
http://www.organizationplus.com

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